Refund Policy

1. General Policy

Unless required by law, purchases are generally final. We may review refund requests on a case-by-case basis and approve them at our discretion.

2. Eligible Refunds

You may request a refund if:

• You were charged incorrectly or billed in error
• A technical issue on our side materially prevented you from using a paid feature
• We determine that a refund is appropriate under the circumstances

3. Non-Refundable Cases

We generally do not provide refunds for:

• Change of mind
• Partial use of the service or remaining unused time in a billing period
• Issues caused by third-party platforms, user error, or unsupported inputs

4. How to Request

To request a refund, email support@vinora.ai. Include your account email, the date of the charge, and a brief description of the issue so we can review the request.

5. Processing

If a refund is approved, it will generally be processed back to your original payment method within 5–10 business days, depending on your payment provider and bank.