Privacy Policy

1. Information We Collect

Depending on how you use Vinora, we may collect:

• Account information such as your name, email address, login method, and profile details you choose to add
• Content you submit, including prompts, chat messages, uploaded files, product assets, and generated outputs
• Billing and subscription information, such as plan, payment status, and provider customer or subscription IDs
• Usage and device data, including pages viewed, feature usage, browser information, and cookie preferences
• Communications you send us, such as support or contact form messages

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the service
• Generate videos, audio, and related AI outputs you request
• Authenticate users, secure accounts, and prevent abuse
• Process subscriptions, billing, and refund requests
• Respond to support questions and service communications
• Analyze usage and measure site performance where permitted

3. Cookies and Analytics

We use cookies and similar technologies to keep the site working, remember preferences, and, where you allow it, measure traffic and marketing performance. You can manage non-essential cookie preferences through our cookie banner.

4. Payments

Payments are processed by third-party billing providers, including Lemon Squeezy. We do not store your full card number or card security code on our own servers. We may receive limited billing data from our payment provider, such as subscription status, customer identifiers, and transaction-related records needed to manage your account.

5. When We Share Information

We do not sell your personal data. We may share information with service providers that help us operate Vinora, such as payment processors, cloud storage providers, analytics providers, email delivery providers, and AI model or media-generation providers. We may also disclose information when required by law or to protect our users, rights, or service.

6. Data Retention

We keep information for as long as reasonably necessary to operate the service, maintain your account, meet legal and accounting obligations, resolve disputes, and enforce our agreements. If you request account deletion, we will manually review and process the request, subject to any records we need to retain for legal, security, billing, or fraud-prevention purposes.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

8. International Processing

Our service providers and infrastructure may process information in countries other than your own. By using the service, you understand that your information may be transferred to and processed in other jurisdictions, subject to applicable law.

9. Your Choices and Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information. You can also contact us to ask questions about your data or request manual account deletion.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date on this page.

11. Contact

For any questions, contact support@vinora.ai